9 e-commerce companies that provide the worst service to customers!
E-commerce is the buying and selling of goods and services over the internet. E-commerce can be a substitute for brick-and-mortar stores, though some businesses choose to maintain both. Almost anything can be purchased through e-commerce today.
Unfortunately, some online merchants make the process even more difficult by creating overly complicated, ugly, or annoying Web sites.
We’ve put together this list of nine e-commerce with the worst customer service.
1)Gilt. com
Gilt.com offers high-end clothing, home furnishing, food, and travel to “members” who have signed up for the Gilt service. The company promises discounts of as much as 60% of the retail price. Beyond whatever advantages membership offers, the site’s products are relatively normal clothes and accessories. Well-known online entrepreneur Kevin Ryan founded the company in 2007 as an “opportunity to start online flash sales.” Its customer service ranking may make it difficult to retain well-to-do clients.
2)FootLocker.Com
The athletic footwear and apparel retailer is often praised for its innovative use of mobile technology, making its finish near the bottom of the ranking certainly a head-scratcher. Just 33% of reviews in the customer service category were deemed positive, with a slightly more encouraging 38% of reviews viewed as such for customer experience.
3)Fingerhut. com
Fingerhut, founded in 1948, describes itself as “a nationwide direct retailer.” The company uses direct mail, affiliates who refer shoppers, and the Web to drive revenue. It also offers customer financing directly through WebBank/Fingerhut Credit Accounts. The departments are set up like a “mini-Amazon,” with products and services as diverse as consumer electronics, furniture, home supplies, health and beauty, and jewelry.
4)RueLaLa.com
RueLaLa.com’s online traffic has grown considerably as it reaches into the online personal shopping business. To shop on the site, a customer must be a “member” and provide information such as e-mail address and gender. The member then gets access to several “boutiques” that each has a small selection of products. Some of these are open for only a limited number of days.
5)Rakuten. Com
The online retailer sells electronics, beauty, books, toys, and more, and according to Aspectiva the overall customer experience is “bad” and the numbers back it up. The retailer did not receive one positive review for experience and just 9% of the customer service reviews were deemed positive. The retailer’s one saving grace however is its prices, 93% of the reviews examined were categorized as positive.
6)Aldi and Lidl
Deep-discount grocery retailers Aldi and Lidl have no online capabilities at all. As they continue to gain share in physical stores, they are non-competitive with Walmart, Kroger, and regional supermarket chains. That has made them especially vulnerable now. Even if they offer curbside pickup, it’s not enough considering customer needs and expectations today.
7)Urban Outfitters. Com
Over 190 reviews were examined for the apparel and accessories retailer. Urban Outfitters scored the lowest in customer service, with just 12% of the reviews examined categorized as positive. All was not negative for the retailer however as 83% of reviews were positive for its products, signifying that although the overall consumer experience was negative shoppers were still satisfied with their purchases.
8)Dollar stores
Dollar Tree and its Family Dollar brand as well as chief competitive Dollar General, have largely failed to develop e-commerce capabilities. Years ago, they used to say their customers didn’t go online or didn’t have credit cards, but that’s no longer the case. As they attract mainstream shoppers from across the income and social spectrums, they will be hurt by not being online.
9)Fanatics. Com
Fanatics sells professional sports branded apparel including the NFL, MLB, NHL, and NBA. Nearly 400 reviews of the online retailer were examined for the report and just 27% of the overall were marked as positive. Consumers complained most about the company in general, with just 22% of the reviews that were focused on the company as a whole being deemed positive.
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