The Twitter war over flight seat reassignment! Delta Airlines hits back at Ann Coulter instead of apologizing! Read about the controversy here!
Delta Airlines’ opts for a defensive mode
After American commentator and lawyer Ann Coulter spat fire on the social media regarding her mistreatment by the Delta Airlines’ flight attendants, Delta Airlines has decided to go defensive. Delta Airlines has expressed its disappointment at the ‘public attack’ by Ann Coulter on its employees and customers. The Airlines issued a statement on Sunday 16th July 2017 and said:
“We are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media,”
They further went on to mention Ann Coulter’s behavior as ‘unnecessary and unacceptable’. The Airline said that Ann Coulter had booked a window seat in the exit row but less than 24 hours before the flight she had changed it to the aisle seat.
The Delta Airlines further said that its staff had ‘inadvertently’ shifted Coulter in order to accommodate the other passengers with seating requests. The Airlines said that though there was some initial confusion, it was sorted out and that they did not know about the problem till Ann Coulter had started tweeting on 15th July 2017. Delta said:
“Delta expects mutual civility throughout the entire travel experience. We will refund Ms. Coulter’s $30 for the preferred seat on the exit row that she purchased.”
The airline also claimed that its customer care and social media team had tried to reach out to Ann Coulter but in vain.
Ann Coulter justifies her tweets
Ann Coulter did not seem happy with the airline’s answers and defense. She continued with her tweets. She wrote:
“@Delta motto: “How can we make your flight more uncomfortable?”
— Ann Coulter (@AnnCoulter) July 17, 2017
“If @Delta employees were not so HONORABLE & TRUSTWORTHY, I would have said this is an outright lie. Facts are not “insults.” https://twitter.com/Delta/status/886714198880866305 …”
In response to the airline’s readiness to offer her a refund of the amount for special seat reservation, Ann Coulter lashed back:
“If you thought it was about $30, @Delta, why didn’t you give this woman $30 and let me stay in my PRE-BOOKED, ASSIGNED seat?”
How did the problem start?
Ann Coulter was flying with Delta Airlines from New York to Florida. She had booked in advance. Considering her height of 6 feet, the 55-year-old TV commentator, reserved a comfort seat so that she could get 3 inches more of leg room. In spite of paying for and booking a ‘special’ seat, the flight attendants booted her from her reserved aisle seat and gave it away to a woman, who was neither elderly nor sick. Ann Coulter took to Twitter to vent her anger. She wrote:
“Suckiest @Delta moved me from my PRE-BOOKED SEAT & gave it to some woman, not elderly, child, or sick. I have pictures so don’t lie, @Delta!”
— Ann Coulter (@AnnCoulter) July 16, 2017
She also posted a photo of the woman who had been given her seat and wrote:
“Delta didn’t give my extra room seat to an air marshal or tall person.’”
She further added:
“So glad I took time investigate the aircraft & PRE-BOOK a specific seat on @Delta, so some woman could waltz at the last min & take my seat.”
She also wrote that she asked a flight attendant as to why she was being made to move out of her reserved seat. To this the flight attendant said:
“I don’t know.”
This answer infuriated Ann Coulter and she wrote:
“Suck-ass @Delta spends all this $$$ on beautiful aircraft & then hire Nurse Ratchets as flight attendants & gate agents.”
She also said:
“Delta Training is “inducing normal ppl to brutally torture fellow man.”
Complaints against the airlines are on the rise and cases of high-handedness on the part of the flight attendants hit the tabloids often! It is high time that the airlines’ Chiefs look into the comfort of the passengers especially when they are making them pay for some special facilities! With time, the seats are getting more congested and the leg space lesser!